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Toronto, Ontario 416-368-1990 Toll-free North America 15 Richmond ST E, Toronto, Ontario M5C1N2

Policies & Procedures at our Downtown Toronto Hotel

This document covers and applies to all hotels managed by Centennial Hotels Limited, as its Privacy Policy.

Confidentiality and Privacy

At Centennial Hotels, we will treat your Personal Information with the utmost respect in accordance with this Privacy Policy and the laws of Canada.
Centennial Hotels reserves the right to modify or supplement this Privacy Policy statement at any time. If we make any material change to this Privacy Policy, we will notify you of the changes through this website, and we will seek your consent if we want to use your Personal Information for purposes other than those you have agreed to previously.

how we use your personal information

Your Personal Information is used to provide you with personalized services at our hotels, responding to your requests, improving our services, and developing and informing you of additional services provided by Centennial Hotels. We may also aggregate empirical statistics about our guests and provide these statistics to third parties, but we do not include any Personal Information that identifies individuals. We may also disclose your Personal Information when required to do so by law, including by Court Order or StatuteWe may also collect Personal Information from entries made to sweepstakes or contests and from visitors to our website.

other uses of information provided

By providing Personal Information to Centennial Hotels, you grant Centennial Hotels an unrestricted, perpetual, worldwide, royalty-free license to use, reproduce, modify, and develop derivative work based upon, or derived from, such information in any form, with the right to grant sub-licenses provided; however, no use may be made of Personal Information in contravention of the terms of this Privacy Policy or the laws of Canada.
The Internet is not a fully secure medium and therefore complete confidentiality and privacy cannot be ensured. Centennial Hotels will not be liable for any damages resulting from the transmission of confidential or Personal Information to us.

terms & conditions and copyright

All material found in the pages of this website is protected under the copyright laws of Canada, the United States and of other countries. The display of trademarks, trade names or service marks on pages at this website does not imply that a license of any kind has been granted to anyone else. You are free to download the material posted on this website for non-commercial purposes, to store it temporarily, and to print it solely for your own purposes.
You agree that you do not acquire any ownership rights in any downloaded content. You may not distribute copies of the material for any purpose or 'frame' it in any site you create or operate, without written consent from Centennial Hotels Limited, which consent may be reasonably withheld. You agree to abide by all copyright notices, information and restrictions contained in any content on this website.
Any unauthorized downloading, transmission, re-publication or other copying or modification of material posted on this website, including trademarks, trade names and service marks, may violate federal, common or civil law trade-mark law and copyright law, and may result in legal action.

disclaimer of warranties

The information on this website is for the use of guests, prospective guests and travel professionals. The information, material and software algorithms contained in this website or which may be downloaded from this website, including text, graphics and hyperlinks, are provided on an 'as is' and 'as available' basis, and are believed to be accurate and complete at the time of posting. They are subject to change without notice and Centennial Hotels does not warrant their accuracy, completeness nor currency at all times. Centennial Hotels does not warrant the accuracy, adequacy nor completeness of software algorithms and it expressly disclaims liability for errors or omissions in any software algorithms.
No warranty of any kind, whether implied, express or statutory, including, but not limited to warranties as to non-infringement of intellectual property rights or third party rights, title, latent defects, uninterrupted service, merchantability, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with the information, materials and software algorithms.

exclusion of liability

Centennial Hotels is not liable for any damages, including without limitation, direct or indirect, special, incidental, moral or consequential damages, loss of profits, opportunities or information nor for expenses arising in connection with this website, any software algorithms available on this website, nor with any hyperlinked website or for the use of or the inability to use such material, software algorithms or hyperlinked website by interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Centennial Hotels is advised of the possibility of such damages, losses or expenses. Software algorithms made available and hyperlinks to other Internet resources are activated at your own risk. The content, accuracy, opinions expressed, and other links provided by these software algorithms and resources are not investigated, verified, monitored, or endorsed by Centennial Hotels.

Links to Third Party Websites

Centennial Hotels does not control any third party website and is therefore not responsible for the content of any linked website nor any link contained in a linked website. Centennial Hotels provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation nor verification by Centennial Hotels of the linked website or any information contained in it.


Security is provided by Centennial Hotels concerning your credit card information, name, address, e-mail and any other Personal Information you may provide within portions of its website, by utilizing 40-bit encryption based on a Class 3 Digital Certificate issued by Verisign Inc. This allows for utilization of Secure Sockets Layer, which is a method for encrypting data to protect confidential information - such as credit card numbers, online forms, and financial data - from interception and hacking.

miscellaneous terms

By accessing this website, you have directed your system to a server located in the province of Ontario, Canada. Any disputes arising out of your use of this website shall be governed exclusively by the laws of the province of Ontario and the applicable laws of Canada. We reserve the right to change these terms and conditions at any time without notice by posting a new or revised set on this website.
If you choose to personalize this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Centennial Hotels reserves the right to refuse service, terminate accounts, or remove or edit content at its sole discretion.