Our Cleanliness Commitment
We have implemented social distancing in the lobby with denoted footprints, and provided visual direction as it pertains to riding the elevator. We have installed plexi-glass shields at the front desk, which offers protection between the guest and our front desk associates. Due to current restrictions, Portico remains closed, room service has been suspended and our rooftop fitness centre is temporarily unavailable. To further ensure our commitment to safety, guests will find free-standing hand sanitizer stations throughout the property. Finally, International travellers must self-isolate for a minimum of 14 days prior to checking in, and if any guest exhibits COVID-19 symptoms they will be denied access to our property.
In terms of accommodation servicing, our housekeeping team will not enter a suite during a guest's stay, however if a customer requires additional linens or sheets, they may contact the front desk.