Enjoy a Safe and Peaceful Stay in Downtown Toronto

We have implemented social distancing in the lobby with denoted footprints, and provided visual direction as it pertains to riding the elevator. We have installed plexi-glass shields at the front desk, which offers protection between the guest and our front desk associates. Due to current restrictions, Portico remains closed, room service has been suspended and our rooftop fitness centre is temporarily unavailable. To further ensure our commitment to safety, guests will find free-standing hand sanitizer stations throughout the property. Finally, International travellers must self-isolate for a minimum of 14 days prior to checking in, and if any guest exhibits COVID-19 symptoms they will be denied access to our property.

In terms of accommodation servicing, our housekeeping team will not enter a suite during a guest's stay, however if a customer requires additional linens or sheets, they may contact the front desk.

Before considering travelling, all travellers arriving in Canada must plan for their mandatory 14-day quarantine period. Said period commences on the day of arrival. Government of Canada representatives will conduct health screenings at the time of entry to Canada and will advise you if you need to quarantine or isolate.

If you do not have COVID-19 symptons, you must quarantine for 14 days, since you are at risk of developing symptons and infecting others.

• are not in a group environment
• can stay for a minimum of 14 days, (and possibly longer)
• have access to basic necessities, including water, food, medicine and heat during the winter months
• go directly to your place of quarantine, without stopping anywhere
• wear a non-medical mask or face covering while travelling to the place where you will quarantine or isolate
• stay at your place of quarantine or isolation for 14 days (only leaving to seek medical assistance, if needed)
• guests are not allowed to visit your place of quarantine or isolation
• monitor your health for COVID-19 symptoms
• follow all other guidance provided by your local public health authority

If it is determined that you do not have a suitable place to quarantine or isolate, you may be transferred to a designated quarantine facility for 14 days. After you arrive in Canada, a representative of the Government of Canada will call you to monitor your compliance with your mandatory quarantine or isolation.