Policies & Procedures

This document covers and applies to all hotels managed by Centennial Hotels Limited, as its Privacy Policy.

confidentiality and privacy

At Centennial Hotels, we will treat your Personal Information with the utmost respect in accordance with this Privacy Policy and the laws of Canada.

Centennial Hotels reserves the right to modify or supplement this Privacy Policy statement at any time. If we make any material change to this Privacy Policy, we will notify you of the changes through this website, and we will seek your consent if we want to use your Personal Information for purposes other than those you have agreed to previously.

how we use your personal information

Your Personal Information is used to provide you with personalized services at our hotels, responding to your requests, improving our services, and developing and informing you of additional services provided by Centennial Hotels.

We may also aggregate empirical statistics about our guests and provide these statistics to third parties, but we do not include any Personal Information that identifies individuals. We may also disclose your Personal Information when required to do so by law, including by Court Order or Statute.

We may also collect Personal Information from entries made to sweepstakes or contests and from visitors to our website.

other uses of information provided

By providing Personal Information to Centennial Hotels, you grant Centennial Hotels an unrestricted, perpetual, worldwide, royalty-free license to use, reproduce, modify, and develop derivative work based upon, or derived from, such information in any form, with the right to grant sub-licenses provided; however, no use may be made of Personal Information in contravention of the terms of this Privacy Policy or the laws of Canada.

The Internet is not a fully secure medium and therefore complete confidentiality and privacy cannot be ensured. Centennial Hotels will not be liable for any damages resulting from the transmission of confidential or Personal Information to us.

terms & conditions and copyright

All material found in the pages of this website is protected under the copyright laws of Canada, the United States and of other countries. The display of trademarks, trade names or service marks on pages at this website does not imply that a license of any kind has been granted to anyone else.

You are free to download the material posted on this website for non-commercial purposes, to store it temporarily, and to print it solely for your own personal purposes.

You agree that you do not acquire any ownership rights in any downloaded content. You may not distribute copies of the material for any purpose or 'frame' it in any site you create or operate, without written consent from Centennial Hotels Limited, which consent may be reasonably withheld.

You agree to abide by all copyright notices, information and restrictions contained in any content on this website.

Any unauthorized downloading, transmission, re-publication or other copying or modification of material posted on this website, including trademarks, trade names and service marks, may violate federal, common or civil law trade-mark law and copyright law, and may result in legal action.

disclaimer of warranties

The information on this website is for the use of guests, prospective guests and travel professionals. The information, material and software algorithms contained in this website or which may be downloaded from this website, including text, graphics and hyperlinks, are provided on an 'as is' and 'as available' basis, and are believed to be accurate and complete at the time of posting. They are subject to change without notice and Centennial Hotels does not warrant their accuracy, completeness nor currency at all times.

Centennial Hotels does not warrant the accuracy, adequacy nor completeness of software algorithms and it expressly disclaims liability for errors or omissions in any software algorithms.

No warranty of any kind, whether implied, express or statutory, including, but not limited to warranties as to non-infringement of intellectual property rights or third party rights, title, latent defects, uninterrupted service, merchantability, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with the information, materials and software algorithms.

exclusion of liability

Centennial Hotels is not liable for any damages, including without limitation, direct or indirect, special, incidental, moral or consequential damages, loss of profits, opportunities or information nor for expenses arising in connection with this website, any software algorithms available on this website, nor with any hyperlinked website or for the use of or the inability to use such material, software algorithms or hyperlinked website by interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Centennial Hotels is advised of the possibility of such damages, losses or expenses. Software algorithms made available and hyperlinks to other Internet resources are activated at your own risk. The content, accuracy, opinions expressed, and other links provided by these software algorithms and resources are not investigated, verified, monitored, or endorsed by Centennial Hotels.
links to third party websites

Centennial Hotels does not control any third party website and is therefore not responsible for the content of any linked website nor any link contained in a linked website. Centennial Hotels provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation nor verification by Centennial Hotels of the linked website or any information contained in it.
security

Security is provided by Centennial Hotels concerning your credit card information, name, address, e-mail and any other Personal Information you may provide within portions of its website, by utilizing 40-bit encryption based on a Class 3 Digital Certificate issued by Verisign Inc. This allows for utilization of Secure Sockets Layer, which is a method for encrypting data to protect confidential information - such as credit card numbers, online forms, and financial data - from interception and hacking.

miscellaneous terms

By accessing this website, you have directed your system to a server located in the province of Ontario, Canada. Any disputes arising out of your use of this website shall be governed exclusively by the laws of the province of Ontario and the applicable laws of Canada. We reserve the right to change these terms and conditions at any time without notice by posting a new or revised set on this website.

If you choose to personalize this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Centennial Hotels reserves the right to refuse service, terminate accounts, or remove or edit content at its sole discretion.

Centennials Hotels Ltd.
1601 Lower Water Street
P.O. Box 1074
Halifax, Nova Scotia Canada
B3J 3P6
Managers of
Cambridge Suites Toronto, Toronto, Ontario

CAMBRIDGE SUITE TORONTO PRIVACY POLICY

OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information

RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
EU General Data Protection Regulation 2018 (GDPR)

PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

SITE VISITATION TRACKING

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer's IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third party data processor ( see section below ).

GA makes use of cookies, details of which can be found on Google's developer guides. Our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.

BLOG

Should you choose to add a comment to any posts that we have published on blog sites, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name and email address that you supplied will be shown on the public-facing website.

Your comments and it's associated personal data will remain on this site until we see fit to either

  • remove the comment or
  • remove the blog post. Should you wish to have the comment and it's associated personal data deleted, please email us here using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

CONTACT FORMS AND EMAIL LINKS

Should you choose to contact us using the contact form on our Contact us page, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section below. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.

EMAIL NEWSLETTER

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to Benchmark who provide us with email marketing services. We consider Benchmark to be a third party data processor (see section below). The email address that you submit will not be stored within this website's own database or in any of our internal computer systems.

Your email address will remain within Benchmark's database for as long as we continue to use Benchmark's services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining email newsletter.

THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section above.

COOKIE POLICY

This policy covers the use of cookies and other technologies. The types of cookies we use fall into 3 categories:

  • ESSENTIAL COOKIES AND SIMILAR TECHNOLOGIES

These are vital for the running of our services on our websites and apps. Without the use of these cookies parts of our websites would not function. For example, session cookies allows a navigation experience that is consistent and optimal to user's network speed and choice of device.

  • ANALYTICS COOKIES AND SIMILAR TECHNOLOGIES

These collect information about your use of our websites and apps, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally these cookies allow us to see overall patterns of usage at an aggregated level.

  • TRACKING, ADVERTISING COOKIES AND SIMILAR TECHNOLOGIES

We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online adverts based your previous web browsing activity. Cookies are placed on your browser which will remember the websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites who use the same advertising networks.

We may also use cookies and similar technologies to provide you with adverts based on your location, offers you click on, and other similar interactions with our websites and apps.

DATA BREACHES

We will report any unlawful data breach of this website's database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

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